Full contact details of the company or Affiliate must be available on the Affiliate’s website and on all their pages or a prominent customer support link leading to the contact information.
Email Address or Contact form, either Web or Chatbot
Telephone Number or functioning VOIP
The Affiliate’s customer support should reply to all queries within 48 hours.
Competition Rules must be readily accessible on the pages offering the promotions as well as any homepage if it exists in addition to. Their rules must state:
The subject matter of their competition (what is being given away)
Price for entry / if free
Competition start and end dates - the end dates should not be extended unless absolutely necessary and confirmation must be made that prior participants will not be disadvantaged
Instructions for entry
Terms and conditions should be translated into the language of the target country
Clearly state if any geos are not eligible for entry
Specify the number and nature of prizes where omitting that information would be likely to mislead e.g. two phones per fortnight.